Emergency Operations Center of the Future

EOC-F, or Emergency operations center of the future, is a collaborative effort between the University of Calgary's Agile Surface Engineering Lab and C4i Consultants.

An Emergency operations center is a strategic command and control facility responsible for emergency management in response to a disaster. In EOC-F, we've taken the standard implementation of an EOC and incorporated technologies and devices meant to streamline core operations, facilitate collaboration efforts between emergency response personnel, and increase the overall efficiency of the EOC environment.

Goal of Project:

The goal of this project is to investigate how analytics-based, spatially aware multi-surface environments (MSE) can support teams managing emergencies in an Emergency Operation Center. The EOC-F is developed so that individuals can easily use it upon an emergency without prior training. As well, by intergrating SOD, we allow multiple touch surface devices to communicate and have spatial awareness.

Table of Contents:

  • The Multi-Surface Environment Set-up
    • Kapp Board
    • Wall Display
    • Touch Table
    • Tablets
    • Kinects
  • Features
    • Wall Display Feeds
    • Annotations
    • Private Layers
    • Regions
    • Entities
    • Image Popups
    • SMS and MMS texts
    • Smart Kapp Plans
    • Gestures and Proxemics

The Multi-Surface Environment Set-Up:

Kapp Board:

 

 

The SMART Kapp board is a whiteboard that can use ordinary felt-tip markers and records whatever is written on it. So, for example, emergency response personnel can write out shift lists or action items lists. These personnel can then transfer the image to their phone and save that to an online account. This can be accessed later on the Table in the EOC-F system.

 

 

 

 

 

Wall Display:

 

The wall display is intended to provide information that can easily be interpreted. This allows awareness of the emergency situation to those within the EOC. This is done through various streams of information, for example, social media. For further details see Wall Display Feeds in EOC-F Features.

 

 

 

 

 

 

Alternative Wall Display Set-Ups:

Alternate Set-Up 1: The EOC-F was designed to be seen on a large wall display or across multiple displays.

 

 

 

 

 

 

 

Alternate Set-Up 2: Users could also project EOC-F onto a wall with a projector connected to any machine capable of running Windows 7 or later.

 

 

 

 

 

 

 

Touch Table:

A touch-enabled digital tabletop is used for collaborative planning. Personnel are able to work together to draw up response plans, send commands to field personnel, and organize and interact with information. Saved information from the Kapp board can be viewed on this device.

 

 

A single toolbar has buttons to open up the various different menus for annotations, zone management, saved KappBoard images and device communication. Menus can be orientated to any direction around the table.

 

Tablets:

The tablets in EOC-F are used for individual work, like sending texts out to registered numbers in the EOC or drafting out plans before publishing. Gestures can be used to transfer information to other devices. The tablet can also take control of the Wall Display when the device is within a certain proximity. For more information see Gestures and Proxemics in EOC-F Features.

 

When the tablet application starts up, users are able to select their role to allow for filtering of relevant information and device communication. For this prototype, EMS, Police and Hazmat are the only roles available. The last role option is reserved for the Social Media Analyst.

Tablets have three sidebars that open with swipe gestures. These organize the various tools used for sending out communication to other devices, to create annotations, create zones, or interact with entities.

Kinects:

 

 

The kinects are used in SoD to provide spatial information to the EOC-F about all the devices in the room.

 

 

 

Industry Partner:

Researchers Involved :